At UDG Healthcare, we are committed to providing a workplace where our people’s health and safety is of paramount importance.

We demonstrate our commitment to health and safety by regularly monitoring performance, completing due diligence on potential acquisitions, and ensuring our health and safety programme continues to be appropriate for each of our businesses.

Incident Management Process

Our Incident Management Process allows us to monitor, analyse and investigate our health and safety incidents. Set out below are details of the total number of incidents during the year, the total number of lost time accidents, the total number of days lost as a result of lost time accidents and our FY2020 Incidence rate. The 2020 figures demonstrate a significant decrease in the number of incidents across all categories, largely due to the increase in remote working across the Group.

Total number of incidents

The total number of incidents includes near miss reporting, minor injury, lost time accidents and fatalities.

1. 2019 figures amended upwards from FY2019 Annual Report due to three non-material incidents reported after the publication deadline.

Lost Time Accidents

This year we saw a decrease in the number of lost time accidents across the organisation. We continue to evolve our early intervention programs which has a direct effect on the number of incidents leading to lost time.

1.2019 figures amended upwards from FY2019 Annual Report due to three non-material incidents reported after the publication deadline.

Total days lost

This year we have seen the lowest number of days lost as a result of lost time accidents since 2015.

We believe that this is predominantly linked to advances in our incident investigation practices and our early intervention programs.

1. 2019 figures amended upwards from FY2019 Annual Report due to three non-material incidents reported after the publication deadline.

Incident rate

FY2020 v 2019 incident rate/100 colleagues

Our incident rate is a measurement against pharmaceutical industry average of 0.35.

Near miss reporting

A near miss is an unplanned event that did not result in a health and safety incident but had the potential to do so. For us, identifying and investigating near misses is a key element to discovering and controlling risks before they become an incident.

The top three causes of incidents during 2020 were:

We actively monitor our causes of incidents which enables us to develop and implement targeted safety programs.

EHS Audit

Our corporate Environmental, Health and Safety (EHS) audit programme comprises a comprehensive review of adherence with regulations, standards, and practices. EHS audits allow us to identify any deficiencies in EHS management and plan preventative actions. Since the programme implementation in 2014 we have seen improvement across our portfolio.

Unfortunately, Covid-19 resulted in the deferment of physical on-site EHS audits scheduled from March 2020 and the reassignment of the Group EHS Leader to our Global Response Team. One EHS audit was completed pre-March 2020. Notwithstanding this, select audit action completion reviews continued through the pandemic with five being completed in 2020, in line with the previous year.

In addition to our corporate audit programme, three client-led EHS audits were facilitated by the Group in 2020.

Driver safety

Driving safely remains one of our key areas of focus. Our ever-evolving driver safety programme is designed to give our drivers tools to help prevent adverse driving incidents. We know from the Network of Employer Traffic Safety data analytics that companies that provide driver training for employees have lower collision and injury per million-mile rates compared with companies that do not.

In 2019, we reviewed and sourced a suitable online driver safety training platform. This platform has now been implemented in over 40% of our fleet locations with the rest of our locations soon to follow.

NETS is a collaborative group of companies dedicated to road safety. The organisation was founded by the National Highway Traffic Safety Administration (NHTSA) as an employer-led road safety organisation. UDG Healthcare is a member of NETS.