We are committed to a safe and healthy work environment for our employees, contractors, visitors and our communities.

Incident management

Our Incident Management Process allows us to monitor, analyse and investigate our health and safety incidents:

1. Total number of incidents

The total number of incidents includes near miss reporting, minor injury, lost time accidents and fatalities. There have been zero fatalities to date.

The data below shows that between 2016 and 2018 we saw a decrease in the number of incidents across all categories. However, this year we have seen a slight increase, which could be attributed to our efforts to encourage near miss reporting and our consistent messaging about the importance of reporting any incident no matter how small.

2. Lost Time Accidents (LTAs)

This year we saw a decrease in the number of lost time accidents across the organisation. We continue to evolve our early intervention programs which has a direct effect on the number of incidents leading to lost time.

3. Total days lost

This year we have seen the lowest number of days lost as a result of lost time accidents since 2015.

We believe that this is predominantly linked to advances in our incident investigation practices and our early intervention programs.

4. Incident rate

Our incident rate is a measurement against pharmaceutical industry average of 0.35. Positively, this year we have seen a further improvement in our incident rate against our FY2018 rate.

Near miss reporting

A near miss is an unplanned event that did not result in an H&S incident but had the potential to do so. For us, identifying and investigating near misses is a key element to discovering and controlling risks before they become an incident. As referenced on the Hudson culture model, our ambition is to sit at the generative level as we continue to grow our H&S culture program. Identification and proactive management of near misses plays an integral role in this culture development.

The top three causes of incidents during 2019 were:

We actively monitor our causes of incidents which enables us to develop and implement targeted safety programs.

EHS Audit

Our EHS audit programme helps us locate and remediate health, safety and environmental issues. In addition, a robust EHS audit programme demonstrates to our employees that their environment is safe and up to standard.

In 2019 we completed 12 new corporate EHS audits and five audit action reviews. We are pleased to see progress across our locations.

In addition to our corporate audit programme we also underwent a number of successful client led EHS audits. Our success in this area continues to demonstrate to our clients our commitment and appetite for continuous improvement in EHS management.

Driver safety

We rely on our drivers to deliver our services and therefore it is essential that we have adequate controls in place to keep our safety standards high. With this in mind our driver safety programme is constantly evolving to meet our business needs.

In 2019 we reviewed and sourced a suitable online driver safety training platform which will be adopted and implemented across our fleet locations.

In addition, we completed our second submission of KPI data to NETS allowing us to benchmark our driver safety performance against similar industries.

NETS is a collaborative group of companies dedicated to road safety. The organisation was founded by the National Highway Traffic Safety Administration.