Our purpose-led strategy

Our growth strategy

Our strategy is to grow and improve our organisation by providing market-leading outsourced services to our clients; outstanding development opportunities for our people; and long-term sustainable value for shareholders. We achieve this strategy through three core pillars:

1. Developing and growing market leading positions

As a global leader in the healthcare industry, we focus on expanding our position in our core markets through a combination of organic growth and strategic acquisitions. In 2020, we acquired Canale Communications Inc. which further enhanced our capabilities in Ashfield Communications, we also acquired a new site for Sharp’s commercial business in the U.S. and we purchased a minority interest in Berkshire Sterile Manufacturing, a Massachusetts-based sterile drug manufacturing company.

2. Transforming through people

Our greatest strength is the quality and commitment of our people. We deliver our strategy through our talented, experienced and motivated people, who are supported by continuing developmental programmes, effective processes and technology investments.

3. Continuous improvement

Our experience, capabilities and global scale drive increased productivity and efficiency across our businesses and facilities. Our focus on cash flow and margin expansion, measured by our KPIs, were key to our success in FY2020 despite the macro challenges.