Our commitment is to ensure that everyone who works for us or uses our services benefits from our commitment to health, safety, quality and employee support.


The Quality and Compliance functions were combined during 2016 and it now has responsibility for quality, risk management, insurance, environmental, health & safety, compliance and data protection.

Our commitment to Quality is embodied in our Values. Values sum up what a business believes in and practices. Quality is one of UDG Healthcare’s core characteristics and it defines how we approach our business on a daily basis, it defines our people and it defines our standards.

Our Quality framework, as articulated in the Quality Vision, is a model for continuous improvement rather than a model solely based on compliance. All business units have engaged in quality assurance processes and aim to develop a culture of quality across their respective businesses.

The Quality assurance processes are based on regular review and continuous improvement enabling the development of better quality services.


Our Vision and Values are underpinned by our desire to maintain the highest ethical standards in everything that we do. This is why we are also committed to always meeting our legal and regulatory obligations. In our Compliance Policy, we set out the system we have adopted to help ensure that together we can meet this commitment. Our policy is an overarching system which includes: equal responsibility for compliance; defined specific roles of the Board; management and our employees, and also a framework of polices and a central compliance training resource, the ComplianceCentre.

This training resource helps manage employee compliance with our policies and complete our e-learning training programmes on Anti-Bribery and Corruption, Code of Conduct and Confidential Reporting amongst others.


UDG Healthcare is committed to acting ethically and with integrity in all our business dealings and within our supply chain. In accordance with our Modern Anti-Slavery Policy, we endeavour to carry out our own recruitment activities and/or to only use reputable employment agencies to source labour and we carry out appropriate background checks. We expect all who have, or seek to have, a business relationship with UDG Healthcare and/or any division within UDG Healthcare, to familiarise themselves with our anti-slavery policy and to act at all times in a way which is consistent with our policy.

All procurement teams in UDG Healthcare also follow a standardised sourcing process for the identification, selection and management of suppliers to the Company and are responsible for ensuring that all dealings with suppliers, whether contractual or not, comply with our policy. The Group’s Confidential Reporting encourages all our employees to report any concerns related to the direct activities of the organisation or its supply chain, including any circumstances that may give rise to an enhanced risk of slavery or human trafficking.